Sylvia Du: +86-13355075606       Tammy Zhang: +86-13355077389
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FAQ

  • How about the shipping fees?

    The shipping cost depends on the way you choose to get the goods. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
  • Do you guarantee safe and secure delivery of products?

    Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.
  • What is the product warranty?

    We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
  • What kinds of payment methods do you accept?

    You can make the payment to our bank account, Western Union or PayPal:
    30% deposit in advance, 70% balance before shipping.
  • What is the average lead time?

    For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
  • Can you supply the relevant documentation?

    Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
  • Do you have a minimum order quantity?

    Yes, we require minimum order quantity at least one 20ft container. If you are looking to resell but in much smaller quantities, we recommend you check out our website
  • What are your prices?

    Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
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   +86-13355075606 (Sylvia Du)
   +86-13355077389 (Tammy Zhang)
    High-speed Industrial Park, Chuangye Road, Lanshan District, Linyi City, Shandong Province 

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